PRIVACY POLICY

1. INTRODUCTION
   1. This document sets out the privacy policy of Merchant Management Solutions Pty Ltd ACN 659 565 732 trading as Momos (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’).
   2. We take our privacy obligations seriously and we’ve created this privacy policy to explain how we store, maintain, use and disclose personal information.
   3. By providing personal information to us, you consent to our storage, maintenance, use and disclosing of personal information in accordance with this privacy policy.
   4. We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.
2. TYPES OF PERSONAL INFORMATION WE COLLECT
   1. The personal information we collect may include the following:
      1. name;
      2. mailing or street address;
      3. email address;
      4. telephone number and other contact details;
      5. age;
      6. date of birth;
      7. credit card or other payment information;
      8. account details, including your username and password, for any third party platforms that you are registered to, including social media, online booking and food delivery platforms (Third Party Platforms);
      9. information about your business or personal circumstances;
      10. information relating to your employees, including their name, position and photographs;
      11. information relating to your end customers, their names, email addresses, order history and insights into reviews, sales and marketing behaviour (Customer Data);
      12. information in connection with client surveys, questionnaires and promotions;
      13. your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information;
      14. information about other third parties; and
      15. any other information provided by you to us via our website or our online presence, or otherwise required by us or provided by you.
3. HOW WE COLLECT PERSONAL INFORMATION
   1. We may collect personal information either directly from you, or from third parties, including where you:
      1. contact us through our website;
      2. receive goods or services from us;
      3. connect and/or integrate with our platform any online accounts that you hold with Third Party Platforms;
      4. submit any of our online sign-up forms or applications for surveys, contests or promotions;
      5. communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook, Instagram or Twitter) or otherwise;
      6. interact with our website, social applications, advertising, content or services including our surveys, contests and promotions; and/or
      7. invest in our business or enquire as to a potential purchase in our business.
   2. We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.
   3. We may use Google Analytics to collect and process data, including when you use third party websites or apps. To find out more see How Google uses data when you use our partners’ sites or apps.
4. USE OF YOUR PERSONAL INFORMATION
   1. We collect and use personal information for the following purposes:
      1. to provide goods, services or information to you;
      2. for record keeping and administrative purposes;
      3. to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you;
      4. to improve and optimise our service offering and customer experience;
      5. to conduct research, analysis and development activities (including but not limited to data analytics, surveys and/or profiling) for any of the purposes set out in this clause 4;
      6. to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
      7. to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
      8. to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and
      9. to consider an application of employment from you.
   2. We may disclose your personal information to cloud-providers, contractors and other third parties located inside or outside of Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with how we deal with it.
5. Customer data
   1. In order to receive the full benefit of our goods or services, you may be required to connect and/or integrate online accounts that you hold with Third Party Platforms, including:
      1. social media platforms such as Facebook, Instagram and Google;
      2. online booking platforms including point of sale systems (such as Square) and direct food ordering platforms (such as Mr. Yum);
      3. food delivery platforms, such as UberEats, DoorDash, Menulog and Deliveroo;
      4. e-commerce and/or online marketing platforms, such as Shopify.

When you connect such accounts to our platform, you grant us access to any Customer Data that you collect on those Third Party Platforms. We will only use Customer Data for the sole purpose of providing our goods or services to you. We will not send marketing emails to any of your end customers. We take reasonable steps to ensure that Customer Data is secure and protected from misuse or unauthorised access.

1. SECURITY
   1. We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.
2. LINKS
   1. Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.
3. REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION
   1. If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
   2. If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.
4. COMPLAINTS
   1. If you wish to complain about how we handle your personal information held by us, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable timeframe.
5. CONTACT US
   1. For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:
   2. Name: Momos Support
   3. Email: [email protected]
6. Our privacy policy was last updated on 6 June 2022.