Overview

Momos is an early stage, fast-growing company based in Singapore and US, and backed by global investors. We are adding to our team of passionate foodies and tech enthusiasts who are looking to digitize the F&B industry. Momos is building the Shopify for Restaurants; we help restaurants harness all of their data across food delivery, social, and discovery channels, and allow them to maximize their business and grow. We are modernizing the entire approach to Food and Beverage, and are helping restaurants embrace the digital change.At Momos, we put restaurants at the forefront of everything we do. The consistent feedback and input from restaurant partners have been ingrained in our culture and design of the product from day 1 and is something that we will hold constant as we continue to scale Momos globally. If you love food, and are looking to work at a Company that is mission-driven and is helping build the future for F&B, we'd love to work with you!

The Role

The Momos Customer Success & Account Management team is looking for someone to work closely with our key account restaurants to help them grow digitally. You will be responsible for managing a portfolio of accounts mainly consisting of top key enterprises. Your core mandate is to establish a relationship with our partners, and work closely with them to engage and educate them to uncover growth for their business via the Momos platform. You will be engaging with internal and external stakeholders with the objective of delivering product feedback to our product team to help shape the future of the product. By being a key representative of the voice of the customer, you will also lead initiatives with the goal of increasing engagement within the platform. We are looking for self motivated individuals from all backgrounds, who are prepared to take on the challenges and opportunities that come from working in a fast paced, early stage startup.

Responsibilities

• Managing a portfolio of our top enterprise level accounts, ensuring high engagement and excellent customer service support whenever needed.
• Develop strong relationships with our key partners with the goal of helping them grow.
• Identify opportunities and gaps and come up with solution-driven initiatives to drive engagement with product.
• Work closely with internal teams (Product, Ops, Engineering, Data, Sales) to ensure that the voice of the customer is accurately represented and heard.
• Synthesize customer feedback and help inform the product roadmap.

Ideal Background

• 4-5 years of relevant account management & project management experience, preferably in a tech/software/F&B industry
• An entrepreneurial and ambitious self-starter who thrives in a fast-paced environment.
• A relationship builder with the passion for delivering genuine and excellent customer service.
• Comfortable working independently as well as part of a team.
• Telling a story with data; A strong understanding of data analysis and visualisation.
• Effective communicator.
• Active contributor to a dynamic office culture.
• Experience in the restaurant tech industry is a strong plus
• Fluency in English required.